Question 1

What vaccines are required?

Answer

By state law, we require the Bordetella, Distemper, and Rabies vaccine. We will not accept any dogs without the vaccines. It is your responsibility to provide the woofden staff with updated records.

Question 2

What do I bring when my dog boards?

Answer

You only need to bring your dogs food and medications (if applicable). Medication must be in their precripton bottle. Please pre-portion each meal in individual ziplock bags labled with your dogs name on each bag or pack large ziplock(s) with their kibble, labled with their name and how much they are fed and how often. (Example: "Abby Smith / 1 cup twice daily) Please bring a labled lid for canned food, as well as labing each can with your dog's name. DO NOT bring a large canaster or bag of food unless staying over two weeks.

Question 3

What do my dogs do at The Woof Den?

Answer

Breakfast is served right around 6:30 each monrings. After Breakfast, dogs are outside in their selected play groups until noon, where lunch can be served and the pups come inside for a break. The next play session starts around one. Dinner is served around four to five each evening. They go back outside for a final break around 6:00PM. Dog's are outside as much as they can be. If any specific questions, give us a call!

Question 4

"I'm new, what do I need to do?"

Answer

New customers must fill out a registration form, which can be found on our home page under the link "Register Your Dog Here." You need to provide a copy of your dog(s) current vaccinations. The Woof Den requires: Bordetella, Distemper, and Rabies vaccines. We also require an Orientation/Temperment test before your dog can use any services. Please fill out the registration form online or email it, along with current vaccinations and a current photo of your dog(s) to twoofden@gmail.com. Once you have submitted all the required documents please call (704)483-3641 to set up a FREE orientation. Bookings are contingent on the tempermeant test.

Question 5

Is it an extra charge to administer medication?

Answer

We do not charge extra to administer medications.

Question 6

Are all dogs grouped together?

Answer

No, we group the dogs by size and temperament. We have five separate play yards and multiple indoor play areas so all the dogs with their appropriate play group. We do offer individual play time for boarding dogs that do not do well with group play.

Question 7

What are the Pick-up and Drop-off times?Office Hours?

Answer

Boarding drop-off and pick-up times are between 8:00am-5:00pm Monday-Friday and between 8:00-4:00pm on Saturdays and Sundays. Daycare drop-off and pick-up times are between 6:00am-6:30pm Monday-Friday and between 7:00am-5:00pm.

Question 8

Can The Woof Den Staff Give Vaccines?

Answer

No, we do not give vaccines.

Question 9

What is Orientation?

Answer

Orientation is a temperment test and a FREE 3-hour daycare visit to get your dog orientented with our facility. During this visit you will drop off your dog so they can meet our staff and other dogs. This visit will insure a smooth transition with our other services. This Orientation day is required for use of any other service.

FAQs